FAQ
General FAQ
What makes Sunday Polo Club's equestrian jewellery unique?
Our equestrian jewellery is inspired by the timeless style of polo and horse riding. Every piece combines elegant craftsmanship with equestrian heritage, creating jewellery that can be worn every day or given as a meaningful gift.
What materials are used in your horse jewellery?
Our collections include handcrafted 925 sterling silver and solid gold jewellery, created by our jewellery partner, Beit Sultan. Many of our gold pieces are made using recycled 18kt gold sourced through responsible and ethical practices.
How do I care for my 925 sterling silver equestrian jewellery?
To keep your sterling silver jewellery looking its best, avoid wearing it while swimming, gardening or playing sports. Store it in a dry place and use the polishing cloth provided to remove tarnish and restore its shine. Silver naturally oxidises over time, but this process is completely normal and reversible with proper care.
How should I care for my solid gold jewellery?
Solid gold jewellery requires very little maintenance. Clean it occasionally using lukewarm water, a small amount of mild liquid soap and a soft brush. Dry with a soft cloth before storing.
Is your equestrian jewellery suitable for gifting?
Yes. Our jewellery makes an ideal gift for horse lovers, riders and polo enthusiasts. Each piece is designed to be timeless and suitable for birthdays, anniversaries, special occasions or everyday wear.
Shipping FAQs
Do you ship equestrian jewellery internationally?
Yes. Sunday Polo Club ships internationally using tracked delivery services. Shipping options and estimated delivery times are shown on individual product pages and during checkout.
How long does delivery take?
Estimated delivery times vary depending on the product and destination. We work to dispatch orders as quickly as possible, but shipping times are estimates and cannot be guaranteed.
Will I have to pay customs duties or taxes?
Orders may be subject to customs duties, taxes or import fees depending on your country. These charges are determined by your local customs authority and are the responsibility of the customer.
Can I track my order?
Yes. All orders are shipped with tracking, and you'll receive tracking information once your order has been dispatched.
Returns & Exchanges FAQs
What is your returns policy?
We offer a 14-day returns period for eligible items. Products must be returned unworn, in their original packaging and in resaleable condition.
Can I exchange my order?
Yes. If there is an issue with your order or you would like to arrange an exchange, please contact us at members@sundaypoloclub.com within 14 days of receiving your order.
Are shipping costs refunded?
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item is faulty.
What should I do if my order arrives damaged or faulty?
If your order arrives damaged or there is a defect, please contact us as soon as possible at members@sundaypoloclub.com so we can help resolve the issue.